Delivery and Shipping Policy
We dispatch all of our of orders with in 3 to 5 working days of receiving the order. We deliver the products through out the world using our logistic partners Fedex, DTDC, BlueDart, India Post, ATS , DELHIVERY , SHREEMAURTI , XPREEBEES, DTDC & BLUEDART, ETC Depending on the geographic location of the customer it takes about 5 to 15 working days to deliver the product to the customer door.
– Estimated Delivery Time: 3 to 5 business days.
Prompt Delivery – Every Time
Our commitment to you doesn’t end once you place an order. We make it a point to dispatch all our products within 24 hours of receiving the order, ensuring your purchase arrives swiftly.
Real-Time Tracking:
Stay updated with the journey of your order. Post-dispatch, we’ll send you a tracking ID through an email, text message, and WhatsApp.
When Will My Order Arrive?
Your eagerness to get our products is understandable, and we share the sentiment! Typically, post the 24-hour order fulfilment, most deliveries are completed within 2 to 5 business days. Occasionally, external factors like holidays or unexpected situations might add a day or two.
Address Discrepancy? Act Fast!
Mistakes happen. If you realize that there’s an error in the shipping address, contact us at once! With our efficient processing, there’s only a tiny window to correct address details. Reach out immediately via info@zokaoil.com, our Contact Us form, or Chat on WhatsApp: +91 8929168286.
Returns & Replacements
We stand by the quality of our products. If you face any issues or if the product doesn’t match the description, notify us within 48 hours of receipt. We offer a FREE replacement guarantee for 30 days post-delivery. For detailed return procedures, see our Return Policy.
Received a Damaged Product?
While we pack each product with care, roughly 1 in 1000 items might get damaged in transit. If you’re that rare case, we’re genuinely sorry. Send us your order number and a photograph of the damaged item at info@zokaoil.com, and we’ll dispatch a replacement at no extra cost.
Questions? We’re Here to Help!
If there’s something you’re uncertain about or need clarification on, drop us a line at info@zokaoil.com or Chat on WhatsApp: +91 8929168286. Our team’s goal is to ensure your queries are addressed within 24 hours.